HOW DO WE GET YOUR INFORMATION?

When you share your personal information with us in order to complete a transaction, verify your credit card, sign up for membership/subscription place an order, arrange for a delivery or return a purchase, we assume that you consent to us collecting it, and using it for these specific reasons only. If at any stage we ask for your personal information for any different reasons, like marketing, we will ask you directly for your confirmation of consent, or provide you with an opportunity to oppose this. 

​

WHAT IS DONE WITH MY INFORMATION?

When you place an order and purchase items from our store, as part of the transactional process, we store the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address. This provides us with information about how our customers use our website, including which pages you have viewed, the time when you view them and what you clicked on and the geographical location from which you accessed our website (based on your IP address). This is purely for administrative and business purposes, simply to help us learn about and improve our website. Our use of your IP address is also in place so that we meet our legal responsibilities to prevent fraud or any other malicious activity, and so that we are able to ensure our business and customers are protected at all times. If you have signed up to our newsletter and given permission, we may send you emails about our store, exclusive discounts, new products and any other updates.

​

WILL MY INFORMATION BE DISCLOSED TO ANY THIRD PARTIES?

We will never sell your personal information to any third party service. Your personal information will only be disclosed to third parties to the extent necessary to run our business. Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Please kindly note, that certain third-party service providers, such as payment gateways and other payment transaction processors, hold their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

​

HOW LONG WILL YOU HOLD MY INFORMATION?

We will not hold your information for any longer than necessary, taking into account any legal obligations we have, such as to maintain records for tax purposes. Your information will be held for as long as you have an account with us, as long as we need it to provide services to you, or as long as you remain subscribed to our newsletter. In some instances, we may need to hold some of your information even after you have closed your account, or until we no longer need it to provide our services to you. This type of situation may occur if your details are needed to meet legal or regulatory requirements, resolve disputes, prevent fraud/abuse, or enforce our terms and conditions.

​

HOW CAN I OPT OUT OF UNWANTED MARKETING EMAILS?

You will not receive any marketing emails unless you have signed up, and granted us permission to do so. However, if at any time, you would like to stop receiving marketing updates from us, you can opt out by...​

• Clicking on the ‘unsubscribe’ link in any emails you receive from us.

• Getting in touch and contacting our customer services team direct at www.mermane-hair.co.uk.

Once any of the above are actioned, we’ll update your profile. Choosing to stop receiving our marketing messages will not stop communications with us altogether. If you place an order, you'll still receive important updates you need to know about from us regarding processing, shipping and tracking information.

​

WHAT ARE MY RIGHTS?

​You have the following rights.  You can exercise these rights at any time by contacting us at www.mermane-hair.co.uk. You have the right:

​

• to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

• to ask for the information we hold about you to be rectified if it is inaccurate or incomplete.

• to ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected.

​

​

CHANGES TO OUR PRIVACY POLICY

​To ensure that you are always aware of how we use your personal information we will update this privacy policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by Email of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

​

WHAT COOKIES DO WE USE?

​We use cookies and similar technology to distinguish you from other users of our site. This helps us to provide you with a good experience when you use our site and also allows us to improve our site. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of our site. We use the following cookies for the following purposes:

​

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

• Strictly necessary cookies. These are cookies that are required for the operation of our website. 

 

HOW LONG WILL COOKIES REMAIN ON MY DEVICE? 

​The length of time that a cookie remains on your device depends on whether it is a "persistent or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. 

Any questions, comments or requests regarding this privacy policy are welcomed and should be addressed to www.mermane-hair.co.uk