top of page

SHIPPING & INFORMATION

THE ONLINE RETURNS POLICY BELOW IS VALID FOR PURCHASES MADE ON THE MERMANE HAIR E-COMMERCE WEBSITE ONLY

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, OR WOULD LIKE TO RETURN YOUR ORDER, YOU CAN RETURN YOUR ORDER 

WITHIN 10 DAYS OF DELIVERY. PLEASE CONTACT US AT support@mermane-hair.co.uk STATING YOUR ORDER NUMBER, ITEMS YOU WISH TO RETURN, AND YOUR REASON FOR RETURN. WE WILL GET BACK TO YOU WITH FURTHER RETURNS INSTRUCTIONS ALONG WITH A RETURNS FORM. 

IF YOU ARE UNHAPPY WITH YOUR ITEMS, PLEASE FILL OUT OUR FEEDBACK FORM OR EMAIL US AT support@mermane-hair.co.uk EXPRESSING YOUR CONCERNS. WE WILL DO OUR UTMOST TO RECTIFY THE SITUATION.

ANY FAULTY ITEMS MUST BE DISCLOSED TO US AT support@mermane-hair.co.uk WITHIN 3 DAYS OF DELIVERY. PLEASE KINDLY STATE YOUR ORDER NUMBER AND INCLUDE A PHOTO OF YOUR ITEM ALONG WITH A DESCRIPTION OF THE PROBLEM.

WORKING DAYS: MONDAY - FRIDAY

ALL ORDERS ARE SENT TRACKED AND MAY REQUIRE A SIGNATURE UPON DELIVERY.

UNITED KINGDOM STANDARD DELIVERY (3-5 WORKING DAYS) - £4.99

UNITED KINGDOM EXPRESS DELIVERY (1-2 WORKING DAYS, ORDERS MUST BE PLACED BEFORE 12PM) : £6.99

EUROPEAN STANDARD DELIVERY (5-10 WORKING DAYS) - £12.99

USA/REST OF WORLD INTERNATIONAL STANDARD DELIVERY (8-14 WORKING DAYS) - £17.99

PLEASE KINDLY NOTE THAT INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS FEES. IF YOUR PARCEL DOES INCUR CUSTOMS OR DUTY FEES, ALL CHARGES MUST BE PAID BY YOU AS THE CUSTOMER, AND WILL NOT BE COVERED BY MERMANE HAIR. FOR MORE INFORMATION ON CUSTOMS AND DUTY CHARGES, WE RECOMMEND CONTACTING YOUR LOCAL CUSTOMS OFFICE. 

bottom of page